Towards the Benchmark of Sustainable Management
We are committed to build a sustainable future
with the core value of a public service provider.
H.E.A.R.T.
Being a provider of public services, Nan Shan Life has served its clients and cared for society based on the philosophy of “making earnest commitments and taking protective actions.” Nan Shan promises to protect a sustainable future and create sustainable hope with concrete actions.
With innovative InsurTech, we have been
proactively developing innovative
insurance products with the spillover
effect of health and established Health
Protection Circle that empower our
customers to embrace healthy lifestyles.
Health
Nan Shan has long been committed to
creating a friendly and happy workplace.
We provide competitive salaries and
benefits, offering a platform that
facilitates growth for all.
Talent
Nan Shan promotes e-policies and
self-owned building solar power systems,
and has organized the “Nan Shan Ocean
Protection Action" for 11 consecutive
years.
Earth
Nan Shan continues to enhance internal
regulations related to corporate
governance, emphasize on information
security. We internalize the principles of
responsible investment to drive
low-carbon transformation.
Reliability
Nan Shan provides comprehensive
protection and services for
disadvantaged groups. We work together
with hospitals, employees and partners,
let more people get proper care.
Action for Good
ESG Achievements
Nan Shan Life is committed to promoting sustainable development, actively responding to the 11 United Nations Sustainable Development Goals that are closely related to Nan Shan Life's core competence.
Paperless Policy and E-Process
Reduced
900 t-CO2e
Environment
  • Signed the Science Based Target initiative (SBTi) ,and completed carbon reduction targets setting
  • Target to reduced carbon emissions in Scopes 1 and 2 by 42%by 2030 based those on 2022
  • Fully introduced the three management systems of ISO 14064 1, ISO 14001 and ISO 50001 Obtained ISO20400 sustainable procurement guideline.
  • Invested more than NT$50 million in the construction of a solar power generation system
  • Promoted electronic policies and services, expanded the use of renewable energy and reduced carbon emissions by over 900t CO2e
  • Held Ocean Protection Action for the 12th consecutive year, involving over 10,000 person-time
Medical Care Program and Microinsurance
Served over
360,000 people
Social
  • A key talent retention rate of 99%
  • Over 120,000 person-time of employees and agents participated in volunteer services
  • Nan Shan Charity Foundation's medical care program and microinsurance policies benefited over 360,000 person-time
  • Nan Shan General launched the first micro-insurance policy in Taiwan, benefiting approximately 80,000 people
  • 58 cooperative partners joined the Health Protection Circle and over 120,000 policyholders received warm care services
  • Remained No.1 in industry for the number of new contracts for spillover-effect insurance policies and the market share of long-term care insurance
ESG Evaluation prior to
Include Equity Investment Targets and
Increase of quota for fixed income holdings
100% implementation
Governance
  • Achieved an average score of 98 points in annual self-assessment by the Board of Directors,99 points in overall assessment, and the assessment level of excellent
  • Completed and passed the renewal certification of ISO 22301 Business Continuity Management System and obtained the international certification of ISO 27001 Information Security Management System
  • Nan Shan Life and Nan Shan General passed the validation of ISO 10002 for Insurance Customer
  • Achieved an average customer satisfaction rate of 99.6% in customer service counter/policy service, claims service and policy issuance
  • 100% attendance rate and 100% voting rate at shareholder meetings held by invested companies in Taiwan
Honors and Recognitions
NT$ 467.6 Billion
2023 Operating revenue

Sustainability Report
Finance and Insurance - Golden Award by TCSA for 10 consecutive years.
Top 20%
of the insurance industry in the 1st Sustainable Finance Assessment by the FSC.
10 consecutive years
The "Best Life Insurance Company
in Taiwan" recognized by Global
Banking & Finance Review
Leading Records
  • Best Life Insurance Company, Taiwan by International Finance Magazine for 7 times.
  • Best Life Insurance Company of the Year by Insurance Asia Magazine for 5 consecutive years.
  • Product and Customer Service Gold Award of the International Business Awards in the Stevie Awards.
  • Best Insurance Brand, Taiwan 2023 by Global Brands Magazine for both Nan Shan Life and its subsidiary Nan Shan General.
More
Videos
Nan Shan Ocean Protection Action